Privacy policy

This Privacy Policy describes how pickleballapes.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@pickleballapes.com or by mail using the details provided below:

2810 North Church Street, 338378, Wilmington DE 19802, United States

Information We Collect

We may collect personal information from you when you visit our website, create an account, place an order, subscribe to our newsletter, or engage in other activities on our website. The personal information we collect may include:

  • Contact information (such as name, email address, phone number)
  • Shipping and billing addresses
  • Payment information (PayPal, GooglePay, ApplePay)
  • Order details and purchase history
  • Preferences and interests
  • Information provided by you through forms or surveys
  • Communication preferences

Use of Personal Information:

We use the personal information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your orders, inquiries, or customer support
  • To personalize and improve your shopping experience
  • To send you marketing and promotional materials related to our products, services, and special offers (unless you have opted out)
  • To conduct research and analysis for business development purposes
  • To comply with legal obligations and prevent fraud
  • To enforce our website's terms and conditions

Protection of Personal Information:

We implement appropriate security measures to protect your personal information and maintain its confidentiality. However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security. By using our website, you acknowledge and accept these risks.

Sharing of Personal Information:

We may share your personal information with third parties for the purposes mentioned in this Privacy Policy. These third parties include:

  • Service providers: We engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, shipping, email marketing (Klaviyo), and website analytics. These service providers have access to your personal information only to the extent necessary to perform their tasks and are obligated to protect it.
  • Legal compliance: We may disclose your personal information if required by law or to protect our rights, safety, or property, as well as that of others.
  • Business transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring entity or new owners.

Cookies and Similar Technologies:

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, and customize content. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

Your rights and choices:

GDPR

(General Data Protection Regulation) Rights:

If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you and obtain a copy of that information.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information we have about you.
  • Right to Erasure: In certain circumstances, you have the right to request the erasure of your personal information held by us.
  • Right to Restrict Processing: You have the right to request the restriction of processing of your personal information under certain conditions.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that information to another controller.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
  • Right to Withdraw Consent: If you have provided your consent for the processing of your personal information, you have the right to withdraw your consent at any time.
  • To exercise any of these rights, please contact us at info@pickleballapes.com. We may require additional information to verify your identity before processing your request.

CCPA (California Consumer Privacy Act) Rights:

If you are a resident of California, you have certain rights under the CCPA regarding your personal information:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the sources from which the information is collected, the purpose of collection, and the categories of third parties with whom we share your information.
  • Right to Delete: You have the right to request the deletion of your personal information held by us.
  • Right to Opt-out: You have the right to opt-out of the sale of your personal information to third parties, if applicable.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  • To exercise any of these rights, please contact us at info@pickleballapes.com. We may require additional information to verify your identity before processing your request.
  • Please note that while we make every effort to honor your rights, certain exemptions, limitations, or requirements may apply based on applicable laws and regulations.
  • We will respond to your requests and inquiries regarding your rights as soon as reasonably possible and in accordance with the applicable data protection laws.
  • You have certain rights and choices regarding your personal information, including:
  • Access and update: You can access and update your personal information by logging into your account or contacting us directly.
  • Marketing communications: You can unsubscribe from our marketing communications at any time by following the instructions provided in the emails or contacting us.
  • Cookies: You can control cookies through your browser settings.

Third-party links Privacy:

Our website may contain links to third-party websites that are not operated by us. We have no control over the content or privacy practices of these websites and are not responsible for their policies. We encourage you to review the privacy policies of any third-party websites you visit.

We employ tracking technologies like pixels, cookies, and other similar methods to link your activity on our Site to your email address through third-party vendors. This data may be used to contact you based on your activity on our Site. To opt out of such tracking, please visit customers.ai opt-out page.

Children's Privacy:

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us, and we will promptly delete the information.

 

SMS and Email Marketing

In addition to the general information outlined in our Privacy Policy, this section specifically addresses the collection, use, and disclosure of your personal information related to SMS and email marketing.

By providing your mobile number and opting in to receive SMS or email marketing communications from us, you consent to the processing of your personal information as described in this Privacy Policy.

Collection of Personal Information for SMS and Email Marketing:

When you opt in to receive SMS or email marketing communications from us, we may collect the following personal information:

  1. Contact information: This may include your name, email address, and mobile number.
  2. Communication preferences: Your communication preferences, such as your preferred method of contact (SMS or email) and the types of marketing communications you wish to receive.

Use of Personal Information for SMS and Email Marketing:

We use the personal information collected for SMS and email marketing purposes to:

  1. Send you marketing and promotional materials: We may send you SMS messages or emails to inform you about our products, services, special offers, discounts, and other promotional content.
  2. Personalize and improve your marketing experience: We may use your personal information to tailor our marketing communications and offers based on your preferences, purchase history, and interactions with our website.
  3. Analyze and research marketing effectiveness: We may analyze the effectiveness of our SMS and email marketing campaigns to improve our marketing strategies and optimize the content we send to you.

Use of Klaviyo for SMS Marketing:

For our SMS marketing communications, we utilize the services of Klaviyo, a trusted third-party service provider. By opting in to receive SMS marketing messages, you acknowledge that your personal information, including your mobile number and other relevant details, may be shared with Klaviyo for the purpose of sending SMS messages on our behalf.

Klaviyo processes your personal information in accordance with their own privacy policy, which you can review on their website. We recommend familiarizing yourself with Klaviyo's privacy practices to understand how they handle and protect your personal information.

Opting Out of SMS and Email Marketing:

You have the right to opt out of receiving SMS and email marketing communications from us at any time. If you no longer wish to receive marketing messages, you can:

  1. SMS Marketing: Reply to any of our SMS messages with the word "STOP" or follow the instructions provided in the SMS message to opt out.
  2. Email Marketing: Click the "unsubscribe" link located at the bottom of our marketing emails or follow the instructions provided in the email to unsubscribe.

Please note that even if you opt out of receiving marketing communications, we may still send you transactional or service-related messages, such as order confirmations or customer support responses, as permitted by applicable laws.

Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

If you have any concerns or questions about our Privacy Policy or the handling of your personal information, please feel free to contact us at

info@pickleballapes.com We will make every effort to address any inquiries or concerns you may have.